The Motor Ombudsman launches with warning about servicing habits
Motor Codes has rebranded as The Motor Ombudsman as it aims to improve relations between garages and consumers when it comes to settling disputes.The first Ombudsman in the motoring industry, it is responsible for providing an impartial service between consumers and its 7,500 accredited businesses to resolve motoring-related disagreements outside of the courtroom. This helps to reduce stress, and the time and money involved in bringing disputes to an end.
The body aims to help vehicle owners feel confident taking their car to a garage, especially at any that are Motor Ombudsman accredited. It is the first voluntary and fully-impartial private sector ombudsman that provides a self-regulatory environment for the automotive industry using its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice.
Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, adds: “Our ultimate aim is to give consumers peace of mind, ease relations between garages and motorists and find the fairest solution for both parties should a dispute arise. All our accredited garages comply with our comprehensive Trading Standards-approved Codes of Practice and our service is completely free for the public.”
The brand launched with a release stating that nearly half of the nation’s drivers (43%) put their safety at risk along with the safety of other road users by avoiding taking their car to a garage despite suspecting a fault. New research of 1,000 UK drivers has found that the major barriers to seeking professional garage advice are “not being able to explain what’s wrong with their car” (35%) and “feeling intimidated by the garage” (32%). Also, 38% of motorists have skipped having their car serviced, with the biggest concern a fear of overcharging (36%).
Jodie Kidd, the spokesperson for the launch of The Motor Ombudsman, says: “I definitely understand that not knowing too much about cars can put people off taking their car to the garage – no one wants to draw attention to their ignorance! Another big worry is the cost associated with the work that needs to be done, meaning we’re skipping services. Having a reliable guide to help find a reputable garage with credible professionals fills us with confidence and allows us to address any potential issues.”