The Motor Ombudsman Code of Practice
The Motor Ombudsman is the government-backed, self-regulatory body for the motor industry. Its voluntary membership of thousands of garages is committed to maintaining high standards covering new cars, the administration of new car warranties and car service and repair. So, whether you’re buying a new car or need a car service or repair job carrying out, use our garage finder to locate local businesses that are committed to the Chartered Trading Standards Institute approved codes of practice.
As a Motor Ombudsman Partner we agree to provide
- An honest and fair service
- Clear pricing
- Repairs/service as agreed with you
- Repair costs which match the initial quote
- Staff who are well trained and keen to do the repair properly
- An easy and fast complaints procedure
All Trans Autos Ltd have to undergo regular compliance checks to make sure we continue to meet the standards required to remain a The Motor Ombudsman Partner.
The Motor Ombudsman Information
The initial code followed a damning report by the National Consumer Council claiming that ‘shoddy repair work was costing the consumer £4billion a year’ and calling for the industry to obtain full Office of Fair Trading (OFT) approval or be subject to legislation. The Society of Motor Manufacturers and Traders (SMMT) worked with the Retail Motor Industry Federation, Office of Fair Trading, vehicle manufacturers and some car dealer groups to develop and set up the code of practice. The code is now run by Motor Codes Limited, a subsidiary of the SMMT and achieved full OFT approval in November 2011. The aim is to help you identify garages which will deal with your car properly and provide a good service. The code covers all aspects of garage work from advertising, booking in work and undertaking repairs to staff, invoicing and resolving complaints.
Look for garages that have signed up to the Motor Industry Code of Practice If you need to get some work done on your car you want to be sure that the garage you choose is reliable and will provide an honest and fair service without overcharging you or doing work that wasn’t required. Parts of the motor trade have a poor reputation – some justified, but media coverage of ‘rip-off garages’ and a general lack of trust between garages and customers helps to perpetuate problems. The ‘Motor Industry Code of Practice’ (launched in 2008) aims to improve the general image of the trade by encouraging garages to raise their standards and rebuild customer confidence.
If you have a dispute with a garage you should initially speak to the garage’s dedicated customer service representative – the code requires that they have one.
If it all goes wrong and you can’t resolve any dispute with the garage direct then a free consumer advice line is available.
Free consumer advice line. Tel.0800 692 0825
There is a free conciliation service but if that doesn’t resolve the complaint to the satisfaction of the consumer then subscribing garages agree to independent arbitration if the consumer wishes.
Both parties will be required to sign an application for arbitration and pay the registration fee – currently £500 per case split equally between the customer and the garage.
The arbitration process is expected to be much more straightforward than having to take court action and its decisions are legally binding
AUDITED BY THE AA
The Motor Ombudsman has appointed the AA to carry out inspections of its 8,000-strong garage network.
The partnership will see all new The Motor Ombudsman garages audited within a month of sign-up and existing businesses checked on a biennial cycle. “Working with The Motor Ombudsman is a natural fit for the AA and we’re proud that it will be AA inspectors out there on the ground, making sure that The Motor Ombudsman garages remain a safe haven for Britain’s car owners,” says Edmund King, the AA’s president.
Ensuring transparency for car owners, all AA inspections results will be published on the profile pages of The Motor Ombudsman subscribing garages